Betway will always do our best to resolve your query quickly and professionally. If you have any questions or concerns regarding your account, we encourage you to reach out to us via live chat or email.
However, should you feel that your query was not dealt with satisfactorily, we have a formal 3 Stage Complaint process that ensures your concerns are addressed thoroughly and endeavors to ensure a resolution is reached.
To initiate this complaints process, please email us with your state’s complaint email below:
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Arizona |
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Louisiana |
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Ohio |
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Virginia |
Once you have completed the Betway complaint process, if you still feel unsatisfied with the outcome, you can direct your complaint to your corresponding gaming regulator:
Arizona: Arizona Department of Gaming Contact Page
Louisiana: Louisiana Gaming Control Board
Ohio: Ohio Casino Control Commission Patron Inquiry/Complaint page
Virginia: Virginia Lottery Complaint Page