In keeping with Ohio regulations, 2-Factor Authentication (2FA) is now an option made available to be enabled on your account. This is a setting you can enable and disable at your convenience. Make sure that your contact information is updated as the One-Time PIN (OTP) will be sent to you either via SMS or email.
Once you successfully log in (either through username and password or Face ID/Touch ID), you will be prompted to type in the OTP from your phone.
When you take your code sent via SMS or email and enter it in the site, your system will prompt you for geolocation, and from there, you are good to go!
What is it?
2FA is a more secure process than just logging in with an email and password. Once you have entered this information, a One-Time PIN (OTP) will be sent to your phone or email, and the screen where you entered your login information will ask for this OTP. Once you enter the OTP, you will go through the geolocation process as usual and be logged in.
How do I turn on 2FA on my account?
Upon log in, navigate to the lower right-hand corner of the screen and click on “My Account.” From this screen, go into “Account Settings” to activate the 2FA functionality as shown below:
You will then be asked to choose how you wish to receive your OTP.
What if I use Touch ID/Face ID?
Touch ID/Face ID replace the login information, but not the 2FA. This means after you are prompted to enter the OTP sent to your phone, you no longer need to enter your login if you successfully set up and/or pass Touch ID/Face ID.
How long is my OTP valid?
OTP codes are valid for 10 minutes.
What if it is not working/I am not receiving the text message?
Please contact us via email or chat so we can find out what is going on. We are always here and happy to help!